Privacy policy
How Aus Gutters collects, uses and shares the personal information you give us when you ask for a gutter quote.
Aus Gutters is committed to protecting your privacy; we hate junk email as much as anyone. This privacy policy tells you why we collect your personal information, what we collect and what we do with it. As much as possible, we use your personal information to arrange the quote you asked for and to offer you services that are likely to be relevant and useful for you.
In this policy, "we", "us" and "Aus Gutters" mean the operator of ausgutters.com. Aus Gutters arranges quotes from independent providers and does not perform the work itself, so the most important thing to know is that when you ask for a quote, your details go to the provider who will quote your job. The detail is below.
Collection of your personal information
As a visitor to our website: if you are just browsing our website and don't complete any online form, then we won't be collecting personal information from you that would enable us to identify you. There is information about your computer that is automatically collected by us using cookies. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by us to arrange the services offered on the website, to maintain the quality of the website and to provide general statistics regarding use of our website. This applies to anyone accessing our website.
When you request a quote or contact us: we collect information that can identify you, such as your name, email address, telephone number, and your home, work or postal address, together with the address of the property and a description of the gutter or roof plumbing work you want quoted. We only collect this information when you give it to us, by completing the quote form, calling the number on this website or contacting us in another way.
We might also collect information which is not unique to you, such as your postcode or suburb, which we may collate and use statistically, for example to see which parts of Perth ask for which services. We will only collect this information directly from you.
Business clients: the information that we collect about businesses will not normally constitute personal information. This is because businesses do not have 'personal' information. In the event that personal information is collected from a business, for example the name and contact details of a property manager or strata manager who requests a quote, that information will be protected in accordance with this privacy policy. We acknowledge that information provided to us by a business may be considered confidential and we agree to retain the confidentiality of that information unless otherwise compelled by law or required by our professional advisers for the purpose of providing us with advice.
Information from children
We do not collect or maintain information from children we know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13. We ask that anyone who requests a quote through this website is over 18.
Links to other websites
We encourage you to read the privacy statements of websites you choose to link to from our website so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the ausgutters.com website.
If we offer an online quote form, it may be hosted for us by a third-party form provider. Information you enter there is collected on our behalf and handled under this policy; the form provider stores it for us and is not permitted to use it for its own purposes.
Use of your personal information
Aus Gutters is a lead network. When you request a quote or call the number on this website, we pass your name, contact details, the property address and the details of the work to a provider in our network who can help, so that the provider can contact you and quote. You consent to this when you request a quote or call us. Once your details are with the provider, the provider is responsible for how it handles them, and any work you agree to is a contract between you and the provider.
We do not sell, rent or lease our customer lists to third parties. We collect and use your personal information to operate our website, to match you with a provider and to deliver the services you request from our website. We also use your personal information to tell you about other services available through Aus Gutters. We might also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
We might contact you on behalf of our affiliates or business partners about a particular offering that may be of interest to you. In those cases, your unique personal information (email, name, address, telephone number) is not transferred to them. Apart from the provider we match you with, we do not pass your personal information to other businesses for their own marketing.
In addition, we may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, or provide customer support. All of those third parties are prohibited from using your personal information except to provide these services for us, and they are required to maintain the confidentiality of your information.
We won't provide your details to anyone else unless compelled or permitted by law, or required by our professional advisers to complete their services to us, such as for auditing or insurance purposes. We will disclose your personal information, without notice, only as necessary to: (a) obey the law or comply with legal process served on us; (b) protect and defend the rights or property of Aus Gutters; and (c) act under serious and immediate circumstances to protect the personal safety of users of our website, or the public.
We do not use or disclose sensitive personal information, such as race, religion or political affiliations, without your explicit consent. We do not collect your credit card number or other financial data about you. Any payment for work arranged through this website is made directly to the provider who does the work.
Use of cookies
As with most websites, we use cookies to help you personalise your online experience. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or website.
A cookie is a text file that is placed on your hard disk by a web page server. One of the primary purposes of cookies is to save you time. The cookie notifies the web server that you have returned to a specific page. When you return to the same page of the website, the information you previously provided can be retrieved and used by you. You might not be able to use all of the features of our website if you disable cookies.
Analytics cookies: we use Google Analytics to understand how visitors use the website, for example which pages are read and how visitors arrive at the site. Google Analytics sets its own cookies and collects information such as your IP address, browser type and the pages you visit. Google processes this information under its own privacy policy. You can opt out of Google Analytics by installing Google's browser opt-out add-on, available at tools.google.com/dlpage/gaoptout, or by declining cookies in your browser. This website does not show third-party advertising.
Updating your information
If you are concerned that the information we hold about you needs to be updated, contact us setting out what details you would like to have updated. You can also ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. If your details have already been passed to a provider, tell us and we will let you know which provider has them so you can make the same request to them.
Security of your personal information
We are careful with your personal information and secure it from unauthorised access, use or disclosure to the best of our ability. This website is served over an encrypted (HTTPS) connection.
Changes to this statement
We will occasionally update this privacy policy to reflect changes in the law, our business and customer feedback. We encourage you to periodically review these terms to be informed of how we are protecting your information.
Contact information
We welcome your feedback. If you believe that we have not adhered to the terms of this privacy policy, contact us through the contact page or call 08 7078 7023. We will use commercially reasonable efforts to promptly determine and remedy the problem. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Related pages
Privacy FAQs
Privacy questions
Who receives my details when I request a quote?
The provider in our network who can quote your job. We pass on your name, phone number, email, the property address and what you told us about the work, so the provider can contact you and arrange a time to look at the gutters. Aus Gutters keeps a record of the request but does not do the work itself.
Does Aus Gutters sell my information?
No. We do not sell, rent or lease our customer lists to anyone. Your details go to the provider who quotes your job and to the trusted services we use to run the website, such as hosting and analytics, and nowhere else unless the law requires it.
How do I ask for my details to be updated or deleted?
Contact us through the contact page or call 08 7078 7023 and tell us what you would like changed or removed. We will update or delete the details we hold and, if they have already gone to a provider, tell you which provider has them so you can ask them too.